Returns Information

Orders and Returns

If you are not completely happy with an item you have purchased from us, you can return it for FULL REFUND* - you just need to inform us within 15 days from the date the order is delivered to you.  You then have a further 15 days to get the rug back to us :-)

We recommend returning your item via a reputable courier who will collect the item from your address and deliver it back to us. You are responsible for return cost. As a guideline an average size rug (120 x 180cm) can be returned for approximately £9 using a courier such as Parcel2go or MyHermes.

If you wish to return an item please email us at [email protected] - we will then confirm the return with you and send you all of the instructions you need to ensure the return goes as smoothly as possible.

*Please Note: Custom Made items are non-returnable. 


If you would like to exchange your item for a different design or size please follow our normal returns procedure above, but just mention in your email to us that you wish to arrange an exchange. Once we recieve your item back we will then contact you to arrange the exchange and despatch of your new item.