Help Center

 

General
How do I buy a rug on your website?
Rugs can be purchased securely online using most major credit or debit cards or via Amazon Pay.
Do you have a catalogue or brochure available that you could send me?
Unfortunately we do not have a brochure or catalogue available at this time.
Do you have a showroom or shop that I can visit?
No, however rugs can be viewed by appointment at our warehouse.
Do Rugs protect hardwood floors?
A rug is an effective way of protecting and preserving a hardwood floor.
What are your Terms and Conditions
We like to keep these simple.
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Shipping and Returns
Do you deliver to Ireland and other offshore UK locations?
Yes we deliver to most UK offshore locations.
Do you deliver outside of the UK?
Yes we deliver to all countries within mainland Europe at a cost of £39.99 for a standard order.
How does delivery work?
Delivery is free as a standard.
Are these rugs returnable?
All of our rugs are made to order and as such are non-returnable. Please be aware of this before placing your order.
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Products
Do you have a catalogue or brochure available that you could send me?
Unfortunately we do not have a brochure or catalogue available at this time.
Do you have a showroom or shop that I can visit?
No, however rugs can be viewed by appointment at our warehouse.
Is everything in stock?
99% of the weaves and borders on our site are in stock and available to order.
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Payment
How do I buy a rug on your website?
Rugs can be purchased securely online using most major credit or debit cards or via Amazon Pay.
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Product
Do you have samples
Yes. You can request complimentary samples for up to 4 rugs. After designing your sisal rug and entering your required size you will be given the option to request a sample. Complimentary samples are usually delivered within 5 working days.
What is the quality of your rugs like?
We believe quality counts!
AstraCare Stain Protection
Our AstraCare stain protection can be applied to protect and prolong the life of your rug. AstraCare is a Fluorocarbon resin that shields all of the fibers in your rug from absorbing dirt and stains. As well as helping to prevent most common household stains it also makes cleaning your rug quicker and easier. AstraCare is certified as environmentally friendly, does not affect your rug texture or colour and poses no health hazards.
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About Sisal
What is Sisal
Sisal is a natural Fibre from an Agave plant.
Why use Sisal for making rugs?
Sisal is hard wearing and has a stunning appearance as a floor covering.
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